Serbia’s first digital AI assistant, named Radoslav, designed to help citizens exercise their rights in the field of social protection, was presented today at the eGovernment House in Belgrade and has officially begun operating.
The new service was introduced by Minister of Labour, Employment, Veteran and Social Affairs Milica Đurđević Stamenkovski, Minister of Family Welfare and Demography Jelena Žarić Kovačević, Director of the Office for Information Technologies and eGovernment Dr. Mihailo Jovanović, and Deputy Director of the UNICEF Office in Serbia Karol Vigno.
Minister Đurđević Stamenkovski said that the AI assistant Radoslav is available at any time to resolve citizens’ questions regarding the exercise of their rights and to prepare them before visiting government service counters, so they no longer have to face situations where they are told they are “missing one document.” She added that artificial intelligence allows users to ask the chatbot questions naturally, without having to carefully choose their wording, just as they would when speaking with friends.
The minister noted that, at a time when large amounts of unverified information can be found across various platforms, this assistant provides a reliable source of information.
“Here, you will receive a quick, efficient, precise, accurate, and comprehensive answer that can prepare you for your next steps,” she emphasized.
Minister of Family Welfare and Demography Jelena Žarić Kovačević said that the new digital assistant will improve communication between the ministry and citizens, while providing users with a fast, simple, and reliable way to obtain information about their rights, eligibility requirements, and the procedures for exercising those rights.
“The new digital assistant brings together information on the Child Support Fund and child allowance, which are key forms of support for the most vulnerable families and children, while also providing information on social welfare benefits such as financial social assistance, care allowance, enhanced care allowance, and special financial compensation,” Žarić Kovačević said.
She added that the digital assistant is available 24 hours a day, seven days a week, and can be accessed from any mobile phone or computer.
“No personal data is required to use it. It is also important to emphasize that it does not make decisions or replace professional services, but rather serves as an additional source of support for citizens seeking information,” Žarić Kovačević stressed.
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Source: Telegraf.rs, Foto: Ministarstvo za rad, zapošljavanje, boračka i socijalna pitanja